Consumer Application Monitoring Systems (CAMS) have been launched by the Department of Information and Communications Technology (DICT) to assess the performance of various online applications and ensure consumer protection. This initiative, led by the Cybercrime Investigation and Coordinating Center (CICC), will monitor delivery apps, online payment platforms, business platforms like Lazada and Shopee, as well as entertainment and connectivity services offered by different providers.
Government apps will also be monitored for efficiency. Secretary Ivan John Uy of the DICT sees this as an opportunity for collaboration between the private and government sectors, emphasizing the importance of identifying application performance issues instead of solely blaming connectivity. The CAMS platform aims to educate the public and will be deployed in 100 city locations nationwide.
It allows consumers, private companies, and government agencies to monitor application performance in real-time and enhance their services accordingly. The CICC, in partnership with Mozark Pte Ltd., will regularly release the results of their monitoring to ensure that the public receives their money’s worth and consumer protection is upheld.
