Gotyme is a digital bank that prides itself on providing a seamless banking experience with a human touch. They offer a fast app-based account setup, as well as in-store kiosks for customers who prefer a more personal interaction. Christopher John Bennet, the Chief Technology Officer of Gotyme, has emphasized their “Phygital” approach, which combines digital convenience with physical presence.
To set up an account with Gotyme, users simply need to download the app on their mobile device. They can then visit a Gotyme kiosk at a Robinsons supermarket or department store to have their physical card printed. This unique card has a metallic sheen and the user’s name on it, making it a cool and stylish addition to their wallet.
With Gotyme, users can open a working bank account within five minutes. This appeals to digital natives who are comfortable with online account setup, as well as those who prefer the convenience of a physical kiosk and interacting with an ambassador who can answer any questions they may have.
GoTyme offers various benefits to its users, including the ability to pay merchants using QR codes, pay bills, and buy load. The card can be used for purchases anywhere debit cards are accepted. Additionally, Gotyme has a Go Savings feature that provides 5% interest annually, although this rate may decrease as the user base grows. They also have a rewards program called Go Rewards, where users can earn points that can be redeemed for cash.
Gotyme takes customer support seriously and provides various channels for assistance, including chat, email, and phone support. They prioritize human interaction and aim to address customer concerns promptly and effectively.
In terms of security, Gotyme employs various measures to safeguard user information and transactions. They work with global technologies like Actimize to detect fraud and money laundering. They also use SonarQube to monitor their systems for vulnerabilities and address them promptly. As a digital and cloud-based bank, Gotyme takes advantage of Amazon Web Services’ team of security engineers to protect their clients.
Gotyme originated in South Africa as Tyme, a financial solution provider. When they expanded to the Philippines, they partnered with the Gokongwei Group and became known as Gotyme.
Overall, Gotyme offers a convenient and secure banking experience, combining the advantages of digital banking with the personal touch of in-store kiosks and human customer support.