FTX has reopened its customer claims portal after a cybersecurity incident in August. This incident led to the freezing of user accounts as a precautionary measure. FTX has now implemented additional security measures on the claims platform to ensure the safety of user accounts. Account holders of the defunct exchange can access their accounts and proceed with the claims process for the digital assets they held prior to the bankruptcy filing.
The claims portal is available to individuals who hold accounts with FTX, FTX US, Blockfolio, FTX EU, FTX Japan, and Liquid. Users affected by the incident can resume their claims process and seek compensation for their losses. Kroll, the third-party agent handling creditor claims, revealed that a “SIM swapping” attack allowed a threat actor to gain access to certain files containing personal information of bankruptcy claimants. However, FTX clarified that no passwords or KYC information related to FTX were exposed. FTX customers have until September 29 to file a proof of claim. Over $16 billion worth of claims have been filed against FTX and FTX.US, with 10% of those claims agreed on.
FTX holds approximately $7 billion in assets, including Solana (SOL) tokens and Bitcoin (BTC). The company also has $1.5 billion in cash and $3.4 billion worth of various cryptocurrencies. A judge ruled that FTX can sell and invest its crypto holdings to pay back creditors. Justin Sun, the founder of Tron Network, is considering making a bid for FTX’s assets to reduce the impact of a sale on the market.